⚖️ Terms & Conditions
Welcome to Send-Order. These Terms & Conditions (“Terms”) govern your access to and use of our software platform, website, and related services (“Service”).
By using Send-Order, you agree to these Terms. Please read them carefully.
1. Overview
Send-Order is a subscription-based food costing and operations management tool leased to users (“Subscribers”) for business use. We provide software access; you maintain ownership of your business data. We offer marketing, website & SEO services to help you get discovered by more customers.
2. Account Registration
You must create an account to access the Service. You agree to provide accurate and complete information and to keep your account credentials confidential.
3. Subscription & Payments
Access to Send-Order is provided on a subscription lease basis & includes a management fee if you take on any other products.
All payments are securely processed via Stripe & Square.
Fees are billed in advance and are non-refundable but may cancel your subscription at any time through your account settings.
4. Use of the Service
You agree to:
Use the Service only for lawful business purposes.
Not attempt to copy, reverse engineer, or resell the software.
Be responsible for all data entered into your account.
5. Intellectual Property
All platform code, design, and content are the property of SendOrder. You retain ownership of your uploaded data, menus, and recipes.
6. Data & Privacy
Your business data remains yours. By using Send-Order, you grant us limited rights to process and store your data for service functionality in accordance with our Privacy Policy.
7. Service Availability
We aim to provide 99.9% uptime but may perform maintenance or updates. We are not liable for interruptions beyond our control.
8. Limitation of Liability
Send-Order is provided “as is.” We are not responsible for indirect, incidental, or consequential damages arising from the use of the platform.
9. Termination
We reserve the right to suspend or terminate accounts that violate these Terms. Upon termination, access to the Service will end, but you may request a data export.
10. Governing Law
These Terms are governed by the laws of Australia. Any disputes will be handled in the local court.
SENDORDER WEBSITE MANAGEMENT & SUPPORT AGREEMENT
Website Management & Support
By subscribing to one of our website management plans, you agree to the following terms and conditions provided by SendOrder.
Monthly Management Service
Our website management service includes:
- Website hosting management
- Technical support
- Troubleshooting assistance
- 7-day customer support
- Basic website maintenance
- AI assistant support & operational costs
- Minor menu updates
- Basic SEO optimization support
Management plans range from:
$99 to $299 per month depending on the selected package and features.
Website Updates & Menu Changes
Clients may request menu or website updates by:
Option 1:
Informing our AI support assistant directly.
Option 2:
Emailing all requested changes, pricing updates, or images to: support@sendorder.com.au
Please include:
- Your business name
- Requested changes
- Any relevant images or menu items
We will do our best to complete all updates within a reasonable timeframe.
Payment Terms
Monthly subscription payments must remain active in order for:
- Website hosting
- Website management
- AI support
- CRM systems
- Online ordering
- Connected services to remain operational.
Failure to maintain payments may result in:
- Suspension of services
- Temporary website downtime
- Removal of integrations
- Website being taken offline until outstanding balances are resolved
Website Ownership
Clients retain:
- Ownership of their domain name
- Access to their domain registrar
- Ownership of their branding and business assets
However, while SendOrder is actively managing the website and connected services, we reserve the right to suspend or temporarily disable the website and connected systems in the event of non-payment.
Limitation Of Liability
SendOrder will make reasonable efforts to maintain and support all managed websites and services.
However, we are not responsible for:
- Third-party outages
- Hosting interruptions
- Payment gateway failures
- Software conflicts
- Downtime caused by unpaid subscriptions
- External platform issues
- Google or search engine ranking fluctuations
SEO & Google Optimization
We are committed to helping improve your:
- SEO visibility
- Online presence
- Website optimization
- Google indexing
Clients are encouraged to complete and maintain their own Google Business Profile.
Optional Google Optimization Service
Full Google Business Profile optimization is available for: $149
This service may include:
- Google profile optimization
- Keyword optimization
- Category improvements
- Image optimization
- SEO enhancements
- Visibility recommendations
General Disclaimer
While SendOrder provides systems, tools and marketing support designed to improve business operations and online visibility, we do not guarantee:
- Specific sales results
- Google rankings
- Revenue increases
- Customer volume
Business performance depends on many external factors including:
- Market demand
- Food quality
- Customer service
- Competition
- Marketing activity
- Pricing and operations
SENDORDER
Simplify • Systemize • Scale
Contact
For support or legal questions, contact:
📧 support@sendorder.com.au