⚖️ Terms & Conditions

Effective Date: 9/10/2025
Last Updated: 9/10/2025

Welcome to Send-Order. These Terms & Conditions (“Terms”) govern your access to and use of our software platform, website, and related services (“Service”).

By using Send-Order, you agree to these Terms. Please read them carefully.

1. Overview

Send-Order is a subscription-based food costing and operations management tool leased to users (“Subscribers”) for business use. We provide software access; you maintain ownership of your business data. We offer marketing, website & SEO services to help you get discovered by more customers.

2. Account Registration

You must create an account to access the Service. You agree to provide accurate and complete information and to keep your account credentials confidential.

3. Subscription & Payments

Access to Send-Order is provided on a subscription lease basis & includes a management fee if you take on any other products.

All payments are securely processed via Stripe & Square.

Fees are billed in advance and are non-refundable but may cancel your subscription at any time through your account settings.

4. Use of the Service

You agree to:

Use the Service only for lawful business purposes.

Not attempt to copy, reverse engineer, or resell the software.

Be responsible for all data entered into your account.

5. Intellectual Property

All platform code, design, and content are the property of Send-Order. You retain ownership of your uploaded data, menus, and recipes.

6. Data & Privacy

Your business data remains yours. By using Send-Order, you grant us limited rights to process and store your data for service functionality in accordance with our Privacy Policy.

7. Service Availability

We aim to provide 99.9% uptime but may perform maintenance or updates. We are not liable for interruptions beyond our control.

8. Limitation of Liability

Send-Order is provided “as is.” We are not responsible for indirect, incidental, or consequential damages arising from the use of the platform.

9. Termination

We reserve the right to suspend or terminate accounts that violate these Terms. Upon termination, access to the Service will end, but you may request a data export.

10. Governing Law

These Terms are governed by the laws of Australia. Any disputes will be handled in the local court.

SENDORDER WEBSITE MANAGEMENT & SUPPORT AGREEMENT

Website Management & Support

By subscribing to one of our website management plans, you agree to the following terms and conditions provided by SendOrder.

Monthly Management Service

Our website management service includes:

• Website hosting management
• Technical support
• Troubleshooting assistance
• 7-day customer support
• Basic website maintenance
• AI assistant support & operational costs
• Minor menu updates
• Basic SEO optimisation support

Management plans range from:

$99 to $299 per month depending on the selected package and features.

Website Updates & Menu Changes

Clients may request menu or website updates by:

Option 1:

Informing our AI support assistant directly.

Option 2:

Emailing all requested changes, pricing updates, or images to: support@sendorder.com.au

Please include:

• Your business name
• Requested changes
• Any relevant images or menu items

We will do our best to complete all updates within a reasonable timeframe.

Payment Terms

Monthly subscription payments must remain active in order for:

• Website hosting
• Website management
• AI support
• CRM systems
• Online ordering
• Connected services to remain operational.

Failure to maintain payments may result in:

• Suspension of services
• Temporary website downtime
• Removal of integrations
• Website being taken offline until outstanding balances are resolved

Website Ownership

Clients retain:

• Ownership of their domain name
• Access to their domain registrar
• Ownership of their branding and business assets

However, while SendOrder is actively managing the website and connected services, we reserve the right to suspend or temporarily disable the website and connected systems in the event of non-payment.

Limitation Of Liability

SendOrder will make reasonable efforts to maintain and support all managed websites and services.

However, we are not responsible for:

• Third-party outages
• Hosting interruptions
• Payment gateway failures
• Software conflicts
• Downtime caused by unpaid subscriptions
• External platform issues
• Google or search engine ranking fluctuations

SEO & Google Optimisation

We are committed to helping improve your:

• SEO visibility
• Online presence
• Website optimisation
• Google indexing

Clients are encouraged to complete and maintain their own Google Business Profile.

Optional Google Optimisation Service

Full Google Business Profile optimisation is available for: $149 

This service may include:

• Google profile optimisation
• Keyword optimisation
• Category improvements
• Image optimisation
• SEO enhancements
• Visibility recommendations

General Disclaimer

While SendOrder provides systems, tools and marketing support designed to improve business operations and online visibility, we do not guarantee:

• Specific sales results
• Google rankings
• Revenue increases
• Customer volume

Business performance depends on many external factors including:

• Market demand
• Food quality
• Customer service
• Competition
• Marketing activity
• Pricing and operations

SENDORDER

Simplify • Systemise • Scale

Contact

For support or legal questions, contact:
📧 support@sendorder.com.au